Delete your account

You can permanently delete your My HealthLink account and its associated data at any time.

Delete from the app

Open My HealthLink and sign in.
Go to Settings and tap Delete Account.
If you are an account holder, review the notice about the patients you hold (see below).
Confirm with your password or a one-time passcode.

Request deletion by email

If you can't access the app, email admin@myhealthlink.app from the email address on your account with the subject "Account deletion request". We may ask you to verify your identity before deleting the account.

Account holders: patients you hold are deleted along with your account, including their care records, for everyone on the care team. To keep a patient's records, transfer the account holder role to another caregiver on the team before deleting your account.

What gets deleted

Your profile, login details and notification settings
Patients you hold, with their medication, nutrition, symptom and message records
Photos you added, such as saved prescription label photos

What may be kept

Nutrition information you saved to the shared product library, without your name attached (it contains product information only, never patient information)
Limited records we are required to keep by law, for no longer than necessary

Deletion is permanent and can't be undone.