Support

Need help with My HealthLink? Email us and we'll get back to you as soon as we can.

For a medical emergency, call 911 or your local emergency number. Our support team can't give medical advice.

Frequently asked questions

How do I add someone to a patient's care team?

Only the account holder can invite people. Open the patient's care team, tap Invite, enter their email or phone number, and choose their role. They'll get a link to create an account or sign in and join.

How do I remove someone from a care team?

The account holder can open the care team list and remove any member. Their access ends immediately, and they stop receiving notifications for that patient.

Can a physician change care entries?

No. Physicians have a read-only view. They can review care history, export summaries and message the care team.

The label scan filled in a wrong value. What should I do?

Label reading is best-effort, so always check each field before saving. You can edit any value, including its unit, before you confirm the entry.

I'm not getting reminders.

Check that notifications are turned on for My HealthLink in your phone's settings and in the app's notification settings for that patient. Reminders also need an internet connection.

How do I export a summary for an appointment?

Open Export, pick the date range and sections you want, and choose PDF, CSV or Word. You can download the file or share it from your phone.

How do I delete my account?

See our Delete Account page for step-by-step instructions.